Effective Date: November 15, 2026 · Fair Billing Guarantee

14-Day Refund & Cancellation Policy

Every MerchantBastion product includes a risk-free $0 / €0 / A$0 Free Tier with zero external account passwords so you can verify live tax, PDF, QR, and accessibility workflows before paying a cent—backed by a transparent 14-day refund window.

1. WooCommerce Annual Licenses & Bulk CSV Web Packs (Lemon Squeezy Merchant of Record — Mandatory 14-Day Refund)

14-Day Unconditional ("No-Questions-Asked") Refund Guarantee: All direct web purchases, WooCommerce annual plugin License Keys (€39 / €79 / €129 / €149/yr, $39 / $79 / $129 / $149/yr, A$59 / A$119/yr), and Bulk CSV Access Keys (€19 / €29 / €79, A$19) are processed by our authorized global Merchant of Record, Lemon Squeezy. In full compliance with Lemon Squeezy Merchant of Record Buyer Terms and EU/UK statutory consumer protection standards, you are entitled to a 100% full refund within 14 calendar days of your initial purchase—no hurdles, penalties, or technical excuses.

How to Request a Refund (Under 1 Business Day Turnaround): Email [email protected] with your order receipt email or Lemon Squeezy Order ID within 14 days of purchase. Full refunds are issued directly back to your original payment method (typically appearing on card or bank statements within 3 to 5 business days).
Annual Renewal Transparency: Recurring annual WooCommerce and Firm licenses send an automated reminder 7 days prior to renewal. You can cancel auto-renewal in one click via your Lemon Squeezy Customer Portal link at any time, and if you contact [email protected] within 14 days of an unintended renewal charge, we refund the renewal in full.

2. Shopify App Store Subscriptions (Shopify GraphQL Billing API)

Subscriptions for our Shopify applications (VIES VAT Shield, ShieldPack Chargeback PDF, EU GPSR & 3-Continent DPP QR, ADA & EAA Source A11y Fixer, and 4-in-1 Shield Bundles) are billed in USD ($) on Shopify's native 30-day recurring billing cycle via appSubscriptionCreate.

Instant 1-Click Cancellation & Proration Rules: You can downgrade to the $0 Free tier or uninstall any MerchantBastion app at any time directly inside Shopify Admin → Settings → Apps and sales channels. Uninstalling or downgrading immediately stops all future recurring charges with zero cancellation fees. When upgrading or switching between standalone apps and a 4-App Shield Bundle mid-cycle, Shopify automatically calculates fair pro-rata billing adjustments on your merchant invoice.
14-Day First-Charge Satisfaction Credit / Refund: If a merchant upgrades to a paid Shopify plan by mistake or is unsatisfied within 14 calendar days of their first Shopify subscription charge, simply email [email protected] with your .myshopify.com store domain and we will promptly issue an official Shopify App Credit or Partner refund request through Shopify Partner Admin.

3. Non-Destructive Downgrade & Post-Cancellation Asset Preservation

Unlike lock-in overlay widgets that break your site the day you cancel, MerchantBastion respects your store ownership:

All semantic Product Media alt descriptions written to your Shopify or WooCommerce catalog remain permanently yours.
All exported 10-year VIES PDFs, 7-year US MTC/SST PDFs, 5-year ATO Tax Invoices, Chargeback Defense PDFs, and GPSR/CPSC Thermal Labels remain valid archival PDF-1.4 documents with zero DRM or expiration locks.

Billing & Invoice Desk: [email protected] (Response SLA: within 12 business hours).